Terms of Service
About NunaVision
NunaVision Enterprises Ltd. is an Inuit-owned professional cleaning company based and staffed here, in Kangiqᖠniq (Rankin Inlet), Nunavut. We provide cleaning services for aircraft grooming; office spaces; crew and staff housing; post-construction locations; industrial sites and commercial lots across our community.
Our mailing address is P.O. Box 366, Rankin Inlet, NU. You can reach us by phone at 867-222-NUNA (6862) or by email at cleaning@nunavision.com. Our administrative office hours are Monday to Friday, 8:00 AM to 5:00 PM CST.
Services We Provide
NunaVision offers the following commercial cleaning services. All services are performed on-site at client locations within Rankin Inlet and, where arranged, in other Kivalliq communities.
- Aircraft Grooming - Interior cleaning of passenger and cargo aircraft, including cabin sanitization, seat cleaning, galley and lavatory servicing, and turnaround cleaning between flights.
- Commercial Office Cleaning - Regular maintenance cleaning of offices, workstations, conference rooms, lobbies, restrooms, and common areas, including surface disinfection and waste removal.
- Staff and Crew Housing Cleaning - Scheduled and turnover cleaning of worker accommodations, including kitchens, bathrooms, living spaces, bedding refresh, and shared common areas.
- Post-Construction and Renovation Cleaning - Removal of construction dust, debris, and materials from newly built or renovated spaces to make them move-in ready.
- Move-In and Move-Out Cleaning - Thorough cleaning of units between tenants, including appliances, fixtures, floors, walls, and windows.
- Emergency Cleaning Solutions - On-call cleaning for urgent situations including spills, weather-related messes, and after-hours sanitation needs. Available 24/7.
- Industrial Site Cleaning - Cleaning of warehouses, workshops, processing areas, machinery, and industrial break rooms, with proper handling of hazardous materials.
- Commercial Lot Cleaning - Outdoor maintenance of business premises, entryways, parking areas, and surrounding lot areas.
How Our Service Process Works
All NunaVision cleaning services begin with an inquiry. You can reach us by phone, email, or through the contact form on our website. Here is what to expect:
- Initial Contact - Tell us about your space, the type of cleaning you need, and your preferred schedule. You can do this by phone at 867-222-NUNA, by email at cleaning@nunavision.com, or through the contact form on nunavision.ca.
- Consultation and Assessment - For recurring contracts and larger jobs, we conduct a site visit to assess your specific needs, facility layout, and any special requirements such as healthcare-grade protocols or hazardous material handling.
- Custom Proposal - We prepare a tailored cleaning plan and pricing proposal based on facility type, square footage, service frequency, and scope of work. Pricing is always discussed upfront before any work begins.
- Service Agreement - Once terms are agreed upon, we formalize the arrangement. For recurring clients, this includes a service agreement outlining schedule, scope, pricing, and cancellation terms.
- Service Delivery - Our trained crew arrives on schedule with all necessary equipment and supplies. Supervisors conduct quality checks during and after every job.
Pricing and Payment
NunaVision does not publish fixed prices. All pricing is custom because every facility, schedule, and scope of work is different. We provide written quotes after consultation. Pricing factors include facility size, cleaning type, frequency, special equipment needs, and accessibility.
We offer three general service tiers:
- Basic - Routine maintenance cleaning for small to mid-size offices and commercial spaces.
- Standard - Comprehensive cleaning packages for larger offices, retail spaces, and multi-area facilities.
- Premium - Full-service solutions for industrial, healthcare, and crew housing environments with specialized protocols.
Payment terms are outlined in each service agreement. For one-time jobs, payment is due upon completion. For recurring contracts, invoicing is typically bi-weekly or monthly. We accept e-transfer, cheque, and direct deposit.
Scheduling and Cancellations
NunaVision offers flexible scheduling. Cleaning services operate Monday to Friday from 7:00 AM to 12:00 PM and Saturday from 8:00 AM to 6:00 PM. Emergency cleaning is available 24/7, including Sundays and holidays.
For recurring service contracts, schedule changes require at least 48 hours notice. Cancellations of individual scheduled visits with less than 24 hours notice may be subject to a cancellation fee as outlined in your service agreement.
Contract cancellations require written notice as specified in your agreement, typically 30 days for monthly contracts.
Service Guarantee
We stand behind the quality of our work. If you are not satisfied with a completed cleaning service, contact us within 24 hours and we will return to address the specific concern at no additional cost. This guarantee applies to all service tiers.
Safety and Compliance
NunaVision maintains strict safety standards on every job. Our crews follow documented procedures, wear required personal protective equipment (PPE), and comply with all federal and territorial workplace safety regulations.
We carry appropriate business insurance. Proof of insurance is available upon request for contract clients.
For healthcare and industrial sites, our teams are trained in facility-specific sanitation protocols, biohazard handling, and proper use of hospital-grade disinfectants. Safety Data Sheets (SDS) for all cleaning products are available upon request.
Environmental Practices
NunaVision is committed to environmental responsibility. We use biodegradable, non-toxic cleaning agents wherever possible. We minimize waste, properly dispose of all materials, and select energy-efficient equipment. Our eco-friendly practices are available for all service tiers.
Employment and Hiring
NunaVision prioritizes hiring from Rankin Inlet and surrounding Kivalliq communities. We are an Inuit-majority owned company and are committed to creating meaningful local employment opportunities. Information about current openings, the application process, and our team culture is available on the Jobs page at nunavision.ca.
All employment applications submitted through our website are treated confidentially and handled in accordance with our Privacy Policy.
Website and Communication
The NunaVision website at nunavision.ca is provided for informational purposes and as a point of contact. Content on the website, including service descriptions, team profiles, and community resources, is maintained by NunaVision and updated periodically.
Our website includes a live chat feature. Chat conversations may be used to improve our service and train our support systems. Chat is not a substitute for a formal service agreement or quote.
Limitation of Liability
NunaVision takes reasonable care in performing all cleaning services. In the unlikely event that damage occurs during service delivery, we will work with the client to resolve the matter promptly and fairly. Our liability is limited to the direct cost of repair or replacement of damaged items, up to the value of the service contract for that visit.
NunaVision is not liable for pre-existing damage, normal wear and tear, or damage caused by conditions outside our control.
Governing Law
These terms are governed by the laws of Nunavut and the federal laws of Canada applicable therein. Any disputes will be resolved through good-faith discussion first, and if necessary, through the appropriate courts in Nunavut.
Contact Us
If you have questions about these terms, our services, or anything else, reach out anytime.
- Phone: 867-222-NUNA (6862)
- Email: cleaning@nunavision.com
- Office: P.O. Box 366, Rankin Inlet, NU
- Hours: Monday to Friday, 8:00 AM - 5:00 PM CST
- Emergency cleaning: 24/7 on-call
