Privacy Policy
Who We Are
NunaVision Enterprises Ltd. ("NunaVision", "we", "us") is an Inuit-owned commercial cleaning company based in Rankin Inlet (Kangiqliniq), Nunavut, Canada. This privacy policy explains what information we collect, how we use it, and your rights regarding your personal information.
If you have questions about this policy, contact us at cleaning@nunavision.com or call 867-222-NUNA (6862).
Information We Collect
We collect personal information in a few specific ways, depending on how you interact with us.
When you contact us through our website
Our website at nunavision.ca includes a contact form that collects your name, email address, the service you are interested in, and any message you include. This information is used solely to respond to your inquiry and, if applicable, prepare a service quote.
When you use our live chat
Our website includes a live chat feature powered by Shopify Inbox. Chat conversations may include your name and any details you share during the conversation. Chat history is used to respond to your inquiry, improve our customer service, and train our support systems to better assist future visitors.
When you apply for a job
Our online job application form collects personal information necessary for evaluating employment candidates, including your name, contact information, date of birth, work eligibility, employment history, skills, references, and availability. If you provide a Social Insurance Number (SIN) or NTI number, that information is collected securely and used only for employment processing purposes after hiring.
When you sign up for email updates
Our website may include an email signup form. If you subscribe, we collect your email address to send you updates about NunaVision, including service announcements, community news, and company updates. You can unsubscribe at any time using the link in any email we send.
When you visit our website
Like most websites, nunavision.ca automatically collects basic technical information when you visit, including your IP address, browser type, device type, pages viewed, and referring website. This data is collected through Shopify's platform and standard web analytics. We use this information to understand how visitors use our site and to improve its performance.
How We Use Your Information
We use the information we collect for the following purposes only:
- Responding to service inquiries and preparing cleaning quotes
- Communicating with you about scheduled services or your account
- Processing and evaluating job applications
- Sending email updates you have subscribed to
- Improving our website, chat support, and overall customer experience
- Meeting legal, regulatory, and contractual obligations
We do not sell, rent, or trade your personal information to any third party. We do not use your information for advertising purposes.
Who We Share Information With
We share personal information only when necessary to operate our business:
- Shopify - Our website is hosted on Shopify's platform. Shopify processes and stores data on our behalf in accordance with their privacy policy.
- Email service providers - If you subscribe to email updates, your email address is processed by our email marketing provider to deliver those messages.
- Government and regulatory bodies - We may share information when required by law, such as employment records for tax and labor compliance with the Canada Revenue Agency or the Government of Nunavut.
We do not share your information with any other third parties unless you specifically ask us to, for example if you request that we coordinate with a property manager or contractor on your behalf.
Data Security
We take reasonable measures to protect your personal information. Our website uses SSL encryption for all data transmission. Job applications and client information are accessible only to authorized NunaVision team members. We use Shopify's secure infrastructure for data storage and processing.
However, no method of electronic storage or transmission is completely secure. While we take care to protect your information, we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as it is needed for the purpose it was collected:
- Service inquiries: Retained as long as needed to respond and follow up, then archived for our records.
- Client records: Retained for the duration of the service relationship and for a reasonable period afterward for invoicing, warranty, and legal purposes.
- Job applications: Applications from candidates who are not hired are retained for up to 12 months in case future positions become available, then deleted. Hired employees' records are retained as required by employment law.
- Email subscribers: Your email is retained until you unsubscribe.
- Chat conversations: Retained in accordance with Shopify Inbox's data policies.
Your Rights
You have the right to:
- Know what personal information we hold about you
- Request a copy of your personal information
- Ask us to correct inaccurate information
- Ask us to delete your personal information, subject to legal obligations
- Withdraw consent for email communications at any time
To exercise any of these rights, contact us at cleaning@nunavision.com or call 867-222-NUNA (6862). We will respond within 30 days.
Cookies
Our website uses cookies, which are small files stored on your device by your browser. These are used by Shopify's platform to keep the website functioning properly, such as remembering your session and preferences. We do not use tracking cookies for advertising. You can control cookies through your browser settings.
Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will delete it promptly.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised date. We encourage you to review this page periodically.
Contact Us
For any questions, concerns, or requests related to your privacy or this policy:
- Email: cleaning@nunavision.com
- Phone: 867-222-NUNA (6862)
- Mail: NunaVision Enterprises Ltd., P.O. Box 366, Rankin Inlet, NU
- Office hours: Monday to Friday, 8:00 AM - 5:00 PM CST
